New clients
Your first visit, start to finish.
Choosing a vet is a real decision, so here is exactly how a first visit at Eastern runs.
No surprises
Longer first consults, written care plans, costs up front.
What to expect on your first visit
- An unhurried first consult (we book longer slots for new patients)
- A nose-to-tail health check by your vet
- A written care plan with the costs set out up front
- Time for questions, and a friendly handover at the end
What to bring
- Any previous medical records or vaccination history
- Your pet on a lead, or in a secure carrier
- A favourite treat, which helps on a first visit
- Photo ID if it’s your first time picking up prescription medication
How to register your interest
Leave your name, email and phone on the waiting list and we’ll contact you with the first suitable appointment times. Online booking opens soon, and the list hears from us first.
Payment
Payment is due at the time of consult. We accept all major cards, EFTPOS, Apple Pay and Google Pay. For larger procedures, we offer payment plans through VetPay and ZipPay for approved clients.
Frequently asked questions
We primarily see dogs, cats and small domestic pets like rabbits and guinea pigs. We do not see large animals, livestock, or exotic reptiles. If you’re unsure, email us and we’ll point you in the right direction.
Yes. We partner with VetPay and ZipPay for approved clients, and we discuss costs before treatment starts. For larger procedures we can break treatment into stages where it’s clinically safe to do so.
Email us straight away at info@easternanimalhospital.com.au during opening hours and we’ll triage as fast as we can. Outside of hours, head to a Melbourne emergency veterinary centre. Email us and we’ll tell you which one is closest to you.
Yes. Free off-street parking is available directly at the hospital on Maroondah Highway, with disability access at the main entrance.
Just give us your previous clinic’s name and we’ll request the records on your behalf. You don’t need to do anything except let them know it’s coming.